Financial Solutions for Member Names

For borrowers with federal student loans, private student loans, a combination of federal and private loans, or needing to review your financial cost for education, our student loan experts can help you weigh your options. During your consultation, a specialist will break down your student loan profile, provide a chart on what your new loan payoff could look like, answer questions about what terms are the best for your unique situation, and answer any application questions you may have. If needing to review your options to cover an education cost, our specialists will provide a funding report that will show options with federal loans, private loans, out-of-pocket costs, and if there is a funding gap. If refinancing is determined to be your best option, they can help you understand what information impacts the interest rate that you might expect to be offered on your loan refinancing. Items such as your FICO score, income level, student loan balance, and current interest rate structure can impact your offer, and your specialist can walk you through how to qualify for the lowest rates on your loans.

Our student loan consultation is designed to explore your federal and private student loan repayment options, so you will need to upload a federal student aid file before you can schedule your consultation. After submitting your initial consultation form, you’ll receive an email with a link to our secure online portal where you’ll be asked to provide a number of items to build out your profile so that your consultant can give you the most accurate assessment based on your unique situation. This information will include:

• • Types of loans that you currently hold (federal, private, direct, subsidized, unsubsidized, etc.)
  • For your federal loans, you will be asked to provide the My Aid Data file, which you can obtain via your studentaid.gov account
  • The balance and interest rate for each of your loans
  • Current payment schedule
  • Authorization to conduct a soft credit pull, which will not impact your credit score
  • If you are looking for student loan to fund current/upcoming education or existing loans after graduation.
  • Are you looking to discuss your own student loan needs or a dependent?

Once your profile is complete, you will be able to schedule your free student loan consultation.

If you refinanced your student loans with Laurel Road at any time, there are no changes to your account number, loan terms, payment amount or due date of your loan. Servicing will continue to be handled by MOHELA, our student loan servicing partner. You can continue to contact us at (855) 245-0989 (customers using a TTY/TRS device, please dial 711) with any questions regarding student loan refinancing or you can contact MOHELA about statements and billing at (877) 292-6845 (dial 711 for TTY/TRS). For questions about our free student loan consultations, call (844) 472-3346 (dial 711 for TTY/TRS) or email studentloans@key.com.